Welcome to NOVAWOOLF. We're so glad you're here. Before you explore our world of expressive essentials and elevated movement tools, please take a moment to read through the terms that guide your experience with us. By using our site, you agree to these terms and conditions, so we can keep everything clear, respectful, and full of ease.
NOVAWOOLF (PTY) LTD is a proudly South African brand, rooted in intention and grounded in quality. We operate in accordance with South African law, including the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA).
To shop with us, you must be:
– At least 18 years old, or have permission from a guardian
– Providing accurate, up-to-date information when placing an order
– Engaging with the site in a respectful, lawful, and positive way
All prices are listed in South African Rand (ZAR) and include VAT where applicable. Payments are securely processed via trusted payment partners: Payfast, Paystack, and Payflex.
Once your order is placed, you'll receive a confirmation email. If it doesn’t land in your inbox, please check your spam or reach out to us directly.
Discount codes are valid on full-price items only, unless expressly stated otherwise. They cannot be used on sale items, marked-down products, or promotions already applied at checkout. NOVAWOOLF reserves the right to limit, modify, or withdraw discount codes at any time.
We deliver throughout South Africa. You’ll find estimated delivery times and shipping costs outlined in our Shipping Policy.
While we always aim to deliver on time, delays may occasionally occur due to factors beyond our control. We’ll keep you informed every step of the way.
If something’s not quite right, we’re here to help. Visit our Returns & Refunds Policy for a step-by-step guide to returns and exchanges.
Refunds are processed once returned items are received and inspected.
We care deeply about your privacy and handle all personal information in accordance with POPIA. You can read more in our full Privacy & Cookies Policy.
By using our website, you agree to the use of cookies that help enhance your shopping experience.
All content on this site — including images, logos, copy, and creative assets — belongs to NOVAWOOLF. Reproducing, copying, or using any of our material without permission is not permitted.
We do our best to maintain an exceptional and seamless experience, but we can’t guarantee the website will always be uninterrupted or error-free.
NOVAWOOLF is not liable for any indirect, incidental, or consequential damages that may result from the use of this site.
These terms may be updated from time to time to reflect changes in the law, technology, or our business. Updates will be posted here, and we may also notify you via email or on-site announcements.
Questions, feedback, or need support? We’d love to hear from you.
Reach out to us at info@novawoolf.com
Thank you for being part of the NOVAWOOLF community.
With gratitude,
The NOVAWOOLF Team
