Privacy policy

Privacy & Cookies Policy

At NOVAWOOLF, your privacy is just as important to us as your experience. We're committed to protecting your personal information and creating a safe, seamless, and joyful shopping journey. This Privacy Policy explains how we collect, use, and safeguard your data in line with South Africa’s Protection of Personal Information Act (POPIA).

1. What Information We Collect

We collect only the information needed to offer you a smooth and secure digital experience, including:

Identity Information: Name, surname, and contact details
Payment Information: Processed securely through our trusted payment providers
Browsing Data: Collected through cookies to help personalise your experience
Communication Preferences: Your choices for receiving updates and offers

2. How We Use Your Information

Your data allows us to:

Process and deliver your orders
Personalise and improve your shopping experience
Offer friendly and responsive customer support
Share exclusive updates and offers, only if you choose to opt in
Meet our legal and regulatory responsibilities

3. Sharing Your Information

We will never sell your personal data. In limited cases, we may share information with:

Trusted service providers, such as couriers and payment processors
Legal authorities, but only when required by law

4. Cookies and Tracking Technologies

We use cookies to create an intuitive, uplifting online experience that feels like it was made just for you.

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve functionality, analyse performance, and tailor content to your interests.

Here’s how cookies help enhance your experience:

Ensure the website runs smoothly and securely
Remember preferences, like your language or cart contents
Provide personalised product recommendations
Help us understand how visitors use our site, so we can keep improving
Deliver relevant ads and promotions

Types of cookies we use:

Essential Cookies: Necessary for core functions like shopping carts and secure login
Performance & Analytics Cookies: Help us understand how you use our site
Functionality Cookies: Remember your preferences for a better, faster experience
Marketing & Advertising Cookies: Tailor ads and promotions based on your activity

You’re in control.
You can manage cookies by:

Adjusting your browser settings to accept, reject, or delete them
Using our website’s cookie banner to customise your preferences
Opting out of targeted ads via platforms like Google Ads or Facebook

Some cookies may come from trusted third-party partners. These tools support analytics, marketing, and social media functionality. We encourage you to review their privacy policies for clarity on how your data is handled.

5. Data Protection and Security

We take your security seriously. Your personal data is protected by industry-standard safeguards to help prevent unauthorised access, misuse, or breaches.

6. Your Rights Under POPIA

As a NOVAWOOLF customer, you have the right to:

Request access to your personal information
Ask us to update or delete your data
Unsubscribe from marketing communications at any time

7. Policy Updates

We may update this policy to reflect changes in technology, regulation, or our services. Any updates will be published here, so you're always in the loop.