Terms of service


  • By using our website, you accept and agree to our Privacy Policy

  • Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

  • Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.


  • The colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

  • Information on this website is subject to change without notice.

  • All images, trademarks, logos, text, graphics and other content appearing on this website are the property of NOVAWOOLF or their respective owners and are protected by copyright, trademark and other intellectual property laws. The use of any of NOVAWOOLF trademarks is strictly prohibited unless we provide prior written consent.

  • The inclusion of any hyperlinks to third party websites does not imply NOVAWOOLF’s endorsement or approval of such third parties, their websites or their businesses or other activities.

  • Unless otherwise indicated, copyright in the information on this website is owned by or licensed to NOVAWOOLF. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by NOVAWOOLF. 


  • The delivery charges referred to in our Delivery Methods Information do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than South Africa. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.


  • All purchases via the website are transacted in South African Rand.

  • Prices online are exclusive of delivery charges. Prices are subject to change without notice.

  • NOVAWOOLF reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. NOVAWOOLF will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.


  • We accept payments by credit card from Visa and MasterCard.

  • Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. NOVAWOOLF will not be liable for any costs associated with exchange rates or bank fees.


  • Any personal information that you submit will be protected by our secure SSL payment gateway server, which protects your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

  • Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.