Refund policy


  • Thank you for shopping at NOVAWOOLF. 

  • We really hope you love your new item, but if you are not entirely satisfied with your purchase, we are here to help. 

  • All returns must be requested via email within 3 calendar days of receiving your NOVAWOOLF product. Please provide detailed reasons and (where applicable) photographic evidence motivating your request for return. 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds and exchanges will only be granted if the product is still intact in its original packaging. No refunds or exchanges will be considered if the product has been exposed from its original packaging. 

  • For any request for return, you need to supply the receipt or proof of purchase for your item.